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Culture:
Each of our global associates is motivated by a single goal: being
responsive to the customer. This attitude stems from refocusing Key
Plastic's internal culture on total customer responsiveness, which already
is paying benefits for our company and our customers — and will continue
to do so. Internally this approach is based, first and foremost, on open lines of communication throughout the company including regular visits to the plant floor by senior management. The most important of these communication tools is internally known as "People are Important". The principle being that management exists to assist associates and removes obstacles to performance. The process is simple, each associate may write down any question they have, and their respective manager must provide an answer within an agreed upon time. All questions, responses and tracking reports are posted in common areas. All levels of management are held accountable to encourage and respond to these on time, every time. It is the philosophy of each manager to ask of his or her associates, "What may I do to help you with your job today?" Incentive compensation is awarded to all associates based on the same metrics for management and production associates alike, compelling everyone to work toward common goals instead of being pulled in different directions by differing agendas. The bottom line is that Key Plastics is able to provide customers with the best product because we have united the industry’s best people in a focused culture driven by mutual respect. Business Engagement Teams: Key Plastics implements a cross-functional discipline of operations, engineering, sales, marketing, finance and senior management to review every contract and quotation for new work with our customers. This discipline of having full support and buy-in to projects creates a sense of ownership by each team member with responsibility to implement business deals going forward. Further, the process ensures that our commitments to our customer's are thoroughly thought out and viable. Key Plastics believes in meeting all mutually agreed upon obligations to our customers, without exception. COPQ (Cost of Poor Quality): The Objective was to develop and implement executive management focused reviews on Systemic corrective action plans for COPQ drivers. Weekly meeting are held with Plant and Corrective Action Teams covering the following system failures:
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